Welcome to Earth Dog Travel Ltd (“the Tour Operator” or “Earth Dog Travel”). These booking conditions, along with our privacy policy, form the basis of your contract with you (“You”). Please read them carefully as they set out our respective rights and obligations. When we refer to “You” in these booking conditions, we mean all persons named on the booking, including any added or substituted at a later date.
ABTOT Protection
Earth Dog Travel Ltd is a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), which provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for non-flight packages. This cover includes a refund if you have not yet travelled or repatriation if transportation was included in your package. Bookings made outside the UK are only protected by ABTOT when purchased directly with Earth Dog Travel Ltd.
In the event of our financial failure while you are abroad, assistance is available through our 24/7 helpline on +44 7457 402977.
By booking a trip with Earth Dog Travel Ltd, you acknowledge and accept that our trips involve inherent risks, some of which may be greater than those encountered in daily life. These risks include, but are not limited to:
Waiver Requirement
To participate in our trips, you will be required to sign a waiver acknowledging these risks and releasing Earth Dog Travel Ltd from liability for any loss or damage arising from your participation, except where caused by our negligence.
Personal Responsibility and Safety
You are responsible for taking all prudent measures to ensure your own safety, including the use of safety devices (e.g., seatbelts) and complying with all reasonable oral and written warnings regarding health and safety. Earth Dog Travel Ltd cannot be held liable for any loss or damage resulting from your failure to comply with safety instructions.
Notification of Issues
If you encounter any issues during your trip, you must notify us immediately to give us the opportunity to address them. Failure to do so may affect your rights under these booking conditions.
Deposits and Payments:
A standard deposit of 25% is required at the time of booking, although this amount may vary based on the specific trip, destination, or product. The balance is typically due 70 days prior to departure, but this can also vary and will be communicated at the time of booking. You may make payments towards the balance at any time in any amount until the balance due date, at which point the full amount must be received.
Booking Confirmation:
After receiving your deposit or full payment, we require up to three working days to confirm your booking with our suppliers. Only after confirmation will your booking be considered final. We will inform you promptly upon confirmation, and should we be unable to confirm, a full refund of any payments made will be offered.
Cancellation by You:
If you need to cancel your booking, the following fees will apply based on the time before your scheduled departure:
These fees compensate for expenses and bookings made on your behalf in anticipation of your trip.
When booking your trip, please inform us of any special requirements you may have at the time of booking. While Earth Dog Travel Ltd will make reasonable efforts to accommodate such requests, we cannot guarantee their fulfillment due to the limitations of the destinations visited and the availability of alternatives outside our planned itineraries.
Special requests or requirements do not form part of the booking terms or the contract between you and Earth Dog Travel Ltd, and we are not liable for any failure to accommodate or fulfill such requests. Should you need to communicate any additional information regarding your requirements after booking, please contact us at hello@earthdogtravel.com.
We endeavor to ensure all information on our website and promotional materials, especially regarding itineraries and pricing, is accurate. However, occasionally actual conditions may differ due to changes that are beyond our control. It is essential that you verify the most current price and itinerary details relating to your trip at the time of booking to ensure they meet your requirements.
We commit to correcting any inaccuracies in promotional materials promptly upon discovery. Please verify all details at the time of booking to ensure they meet your expectations.
Changes to Bookings:
If you need to make changes to your booking, notify Earth Dog Travel in writing at hello@earthdogtravel.com. A change administration fee of £50 per person will apply, in addition to any third-party supplier costs incurred (such as hotel or airline change fees). Note that changes are subject to availability and may not always be possible.
Cancellation Fees:
Cancellation charges, shown as a percentage, are calculated based on the total cost payable by the person(s) cancelling, exclusive of amendment charges. The following fees will apply:
These fees compensate for expenses and bookings made on your behalf in anticipation of your trip.
We may occasionally have to make changes or cancel your booking. While we always endeavour to avoid changes and cancellations, we reserve the right to do so at any time.
Insignificant Changes:
Examples of insignificant changes include a change of accommodation to another of the same or higher standard. In the event of an insignificant change, we will notify you where practical and reasonable.
Significant Changes:
Significant changes might include:
If a significant change is necessary, we will inform you as soon as possible, offering you the choice to:
Liability for Changes:
We accept no liability for changes made more than 60 days before departure, changes accepted by you, changes due to non-payment, or changes arising from force majeure circumstances.
On-Trip Changes:
Once a tour has departed, itinerary changes may be necessary due to unforeseen circumstances, operational concerns, or for your health, safety, enjoyment, or comfort. Any changes are at the discretion of Earth Dog Travel. You are expected to have reasonable financial resources to cover incidental expenses during all travel. Earth Dog Travel is not liable for indirect or consequential losses associated with any changes to a booking or itinerary.
Compensation: While no compensation will be provided for insignificant changes or those falling under the exclusions above, we may offer discretionary compensation for major changes, depending on the nature of the change and its impact on your trip.
Please note that our aim is always to provide services as close as possible to the original plan and to inform you promptly of any necessary adjustments.
Earth Dog Travel Ltd does not provide or recommend specific travel insurance policies but strongly advises you to secure comprehensive travel insurance before your departure. This insurance should adequately cover medical expenses, trip cancellation, loss of luggage, and other unforeseen circumstances that could occur during your trip.
Insurance Requirements:
Liability for Uninsured Travelers:
Earth Dog Travel holds no liability for costs incurred by travelers who choose to travel without adequate insurance coverage. Furthermore, we are under no obligation to incur costs on your behalf if you are uninsured. In cases where we voluntarily incur costs due to emergencies or unforeseen circumstances, we reserve the right to seek reimbursement for such expenses, which are payable by you within 28 days of incurring them.
Advisory:
You are responsible for ensuring that your travel insurance covers all potential expenses related to loss, damage, injury, delay, or inconvenience. Earth Dog Travel will not be liable for any indirect or consequential losses associated with changes to your booking or itinerary.
It is your responsibility to ensure that you possess all necessary travel documents, including passports, visas, and any other required documentation, and that these are valid and in order for the entirety of your trip with Earth Dog Travel.
Health Requirements:
Travel Documentation:
Advisory:
Earth Dog Travel Ltd is committed to providing high-quality and fulfilling travel experiences. We accept responsibility for ensuring that the travel services booked with us are provided as described and that the services offered reach a reasonable standard.
Limitation of Liability:
Applicable Conventions and Conditions:
Exclusions:
Events Beyond Our Control:
These include warfare, acts of terrorism, significant risks to human health such as disease outbreaks, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely back to your departure point.
Assistance for Delayed Return:
Where it is impossible for you to return on the agreed return date due to unavoidable and extraordinary circumstances, we shall provide necessary accommodation for no more than three nights per person. Exceptions apply for persons with reduced mobility, pregnant women, unaccompanied minors, and persons needing specific medical assistance if notified in advance.
Notification Requirement:
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. It is your responsibility to demonstrate that we or our suppliers have been negligent if you wish to make a claim against us.
Earth Dog Travel Ltd is not liable for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:
Responsibilities During Force Majeure:
Traveler’s Responsibility:
You must provide any medical information reasonably requested by Earth Dog Travel Ltd. For certain trips, you may be required to complete a Medical Form. If you have any pre-existing medical conditions that may impact your ability to participate, we may request a letter or statement from a doctor or other suitably qualified medical practitioner certifying your ability to take part in the trip prior to or at the time of final payment.
Earth Dog Travel Ltd reserves the right to request further medical information or opinions for your safety or the safe operation of the trip. We may deny you permission to travel if we determine that your condition renders you unfit for travel or poses a danger to yourself or others.
Pregnancy:
Pregnancy is considered a medical condition and must be disclosed at the time of booking. We may refuse to carry women who are over 24 weeks pregnant.
Cancellation Due to Medical Information:
Failure to provide required medical information by the deadline may result in the cancellation of your booking, with applicable cancellation fees and no recourse to a refund of any payments should we not have been made aware at the point of booking.
Suitability of Travel:
You are responsible for assessing whether a trip is suitable for you and should consult your physician to confirm your fitness for travel. Earth Dog Travel Ltd does not provide medical advice. It is your responsibility to understand the risks and requirements of each aspect of the trip.
Medical Facilities:
Travel with Earth Dog Travel Ltd may involve visiting remote or developing regions where medical care may be limited and may not meet the standards of your home country.
If you choose to cut your trip short for any reason, no refunds will be provided for unused services. Any additional travel costs incurred due to an early departure will be your responsibility.
When you book with Earth Dog Travel Ltd, you acknowledge that you are subject to the terms and conditions of individual suppliers providing services such as hotels, transportation, and excursions. Some of these terms may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available upon request from us or the supplier concerned.
Responsibility for Third-Party Services:
You are responsible for any goods and/or services you choose to receive from third parties during your trip, including rental equipment, clothing, and excursions run by third parties.
Earth Dog Travel Ltd does not include international flights in your booking. You are responsible for booking your own flights to and from your country of origin. We cannot be held responsible for any changes in flight schedules, errors in booking, or costs incurred as a result of these changes.
If you encounter difficulties during your trip, Earth Dog Travel Ltd will provide prompt assistance within reasonable limits. However, you are responsible for covering any additional costs that may arise. We reserve the right to charge a fee for our assistance if the difficulty is caused intentionally or through your negligence.
During your trip, Earth Dog Travel Ltd may take photographs or videos that include you. By participating, you consent to the use of these images for commercial or promotional purposes without payment or explicit consent. This applies whether you have shared material with us directly or publicly through social media, including Facebook, Instagram, and YouTube.
We strongly advise you to check the Foreign, Commonwealth & Development Office (FCDO) travel advice before booking and traveling. Advice from the FCDO to avoid or leave a particular country may constitute Events Beyond Our Control.
Earth Dog Travel Ltd complies with applicable data protection laws and is committed to safeguarding the privacy of our travelers. Your personal information is collected and used only to the extent necessary to provide the services you request under the terms of our Privacy Policy.
Use of Information:
Rights of Travelers:
Security Measures:
Compliance:
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
The contract between you and Earth Dog Travel Ltd is governed by and construed in accordance with the laws of England and Wales.
Jurisdiction:
You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).
Alternative Dispute Resolution:
Where disputes cannot be resolved amicably, we encourage the use of alternative dispute resolution mechanisms, such as mediation or arbitration, before resorting to litigation. Details of our preferred alternative dispute resolution provider can be made available upon request.
Earth Dog Travel Ltd reserves the right to amend or update these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our website or otherwise communicated to you.
Notification of Changes:
We will notify you of any significant changes to these Terms that could affect your booking. It is your responsibility to review the most current version of the Terms and Conditions before making any booking or continuing with your travel arrangements.
Binding Nature of Amendments:
By continuing to use our services or proceeding with a booking after any changes have been made, you agree to be bound by the updated Terms and Conditions.
Complaints Procedure:
If you encounter any issues during your trip, we encourage you to inform your local guide immediately and notify the Earth Dog Travel team as soon as is reasonably possible. If your complaint cannot be resolved on the spot, you should follow up with a written complaint to Earth Dog Travel Ltd within 28 days of the completion of your trip, detailing the nature of the complaint along with any relevant documentation.
Resolution Process:
We will acknowledge receipt of your complaint within 7 days and aim to resolve all complaints within 28 days of receipt. We are committed to handling complaints fairly and confidentially.
Alternative Dispute Resolution:
If we are unable to resolve your complaint to your satisfaction, you may seek further recourse through alternative dispute resolution (ADR) mechanisms such as mediation or arbitration. We will provide details of our preferred ADR provider upon request.
These Terms and Conditions, along with any other documents expressly referred to within them, constitute the entire agreement between you and Earth Dog Travel Ltd. They supersede all prior agreements, understandings, or arrangements, whether oral or written, between you and the Tour Operator relating to the subject matter of any booking.
No Waiver:
No failure or delay by Earth Dog Travel Ltd to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy.
Reliance on Terms:
You acknowledge that, in entering into a contract with Earth Dog Travel Ltd, you do not rely on any statement, representation, assurance, or warranty that is not set out in these Terms and Conditions or any document referred to within them.