1. Introduction

Earth Dog Travel Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. As a tour operator, we understand the importance of maintaining the confidentiality and security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us.

2. What Information We Collect

We collect the following types of personal information from our customers:

• Personal Identification Information: Name, date of birth, relevant passport information including but not limited to passport number and expiry date.
• Contact Information: Email address, phone number.
• Health Information: Dietary requirements, relevant medical conditions.
• Financial Information: Payment details (processed through a secure payment gateway).
• Insurance Information: Travel insurance provider and policy number.
• Photos and Videos: Photographs or video recordings if provided by you or taken during your travel experience.
• Website User Information: User journeys and cookie tracking.

3. How We Use Your Information

We use your personal data for the following purposes:

• Booking and Travel Arrangements: To process your bookings and facilitate your travel arrangements, including sharing necessary details with airlines, insurance companies, local destination management companies (suppliers), and other relevant third parties.
• Communication: To send you information regarding your booking, respond to enquiries, and provide customer support.
• Marketing: To send newsletters and promotional materials to customers who have opted in. We use UTM tracking parameters to gather user journeys and cookie tracking data.
• Legal Compliance: To comply with legal obligations, including the retention of data as required by law.

We do not use personal data for internal analytics beyond the scope of marketing.

4. Sharing Your Information

We may share your personal data with the following third parties:

• Suppliers and Service Providers: Airlines, insurance companies, local destination management companies, and any other party reasonably expected to need your information to fulfil your booking.
• Third-Party Systems: Our bookings and customer data are housed in third-party systems, which we have verified as GDPR-compliant.

We require our suppliers to treat your data in accordance with GDPR but do not have control over their compliance.

We will never pass on your payment information to any third party.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request that any inaccurate or incomplete data be corrected.
• Erasure: You can request that your data be deleted, subject to legal requirements.
• Portability: You can request a copy of your data in a commonly used format.
• Objection: You can object to the processing of your data for certain purposes.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

6. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. All data is encrypted.

7. Retention of Your Data

We retain your personal data electronically for seven years to comply with legal obligations. This retention period applies to all types of personal data we collect.

8. International Data Transfers

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

9. Cookies and Tracking Technologies

We use cookies on our website solely to track UTM parameters for marketing purposes. No other tracking technologies are used. You have the option to disable cookies via our cookie banner.

10. Changes to This Policy

We do not expect to update this Privacy Policy unless there is a change in legislation that requires it. If an update is necessary, we will place a notice on our website to inform you.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us at:

Email: hello@earthdogtravel.com

Last Updated

This Privacy Policy was last updated on 9th August, 2024.